Bierton Crematorium - Customer satisfaction survey

Welcome

To find out more call us on 01296 350019 or email biertoncrem.csb@buckinghamshire.gov.uk

It is our aim to provide a caring quality service which meets the expectations of our clients and visitors whilst also providing value for money.

In order to measure whether we are achieving our service aims whilst meeting your needs and expectations, we would be grateful if you could take the time to complete this evaluation form. The information contained in your reply will enable us to review any areas which may not currently meet the needs of the bereaved and allow us to develop our services further.

This questionnaire relates to the services provided by the Crematorium and not to the services of your chosen funeral director.

May we thank you in anticipation of your assistance and assure you of our best attention.
Your details
1. Name
2. Address
3. Tel.No
4. Date of Funeral
5. Name of deceased
Please give your comments on the service you received at the Crematorium.
1. Crematorium service location
  
  Bierton Crematorium
  
  Chilterns Crematorium
2. Were you satisfied with the quality of service you received at the Crematorium?
  
  Yes
  
  No
3. Were you satisfied with the facilities provided at the Crematorium?
  
  Yes
  
  No
4. If not, in what ways did we fail to meet your expectations
5. If you had contact with our staff were they courteous and helpful and were you satisfied with the attention you received?
  
  Yes
  
  No
6. If not, please say why
7. Were there any problems or delays in booking your funeral at the Crematorium?
  
  Yes
  
  No
8. If yes, please say what
Did your funeral director advise you of the available options for the following
1. Choice of chapel
  
  Yes
  
  No
2. Choice of music
  
  Yes
  
  No
3. Recording and live internet broadcast of the funeral
  
  Yes
  
  No
4. Visual tribute system
  
  Yes
  
  No
5. Disposal of ashes
  
  Yes
  
  No
6. Are there any other options you would have liked? If so, please say what:
7. On the day of the funeral, were there any problems at all at the Crematorium?
  
  Yes
  
  No
8. If yes, please give details:
9. Details of the options for commemoration are included on the website with the questionnaire. Are you satisfied with the choices available?
  
  Yes
  
  No
10. If not, please say why:
11. How do you think we could improve either the quality of service or the facilities provided for you at the Crematorium?